Information about restrictions, cancellations and refunds.
What to do on arrival
If you have a print at home e-ticket or posted ticket please go directly to the skate exchange area, you may be required to queue here. Your session includes the time it takes to change into and out of you skates.
If you have a booking reference or want to purchase a ticket on the day, please proceed to our box office where a member of staff will be happy to assist you. On busier sessions you may have to queue so, please ensure you arrive in time to collect our buy your ticket for the required session
Please ensure you read and abide by the safety rules and regulations of the ice rink. If you are unsure or need advice please do not hesitate to contact a member of staff who will be pleased to help you.
The new roof guarantees a rain-free skate. The rink sides (the space between the barriers and the roof) remain fully open so please dress according to the weather conditions on the day.
Climatic conditions can effect the surface of the ice. Calm, cold days mean the ice surface will remain dry. Wind causes friction which warms the surface of the ice resulting in a wet surface to the ice. Climatic conditions are beyond the control of the operator. If the surface of the ice is wet due to either wind or warm weather this does NOT make it unsafe to skate. Although you may get wet if you fall over!
Minimum age and adult supervision
For all sessions, unless otherwise stated, the minimum age for children to skate is 4 years old. All 4 to 7 year olds must be accompanied onto the ice by an adult (someone 18 years old and above) in skates, up to a maximum of 5 children per adult. We recommend that children under the age of 12 are accompanied by an adult (the adult need not be skating).
What to wear
To make your visit as enjoyable as possible we recommend warm, comfortable, outdoor clothing suitable to the weather conditions on the day:
For example; long socks not trainer socks. Trousers or tracksuit bottoms. Thin layers of clothing under a thick jumper or sweatshirt. A waterproof jacket. Gloves, hats and scarves are also recommended, please ensure the scarf must is tucked in securely. Please note:”hoodies” are not permitted to be worn “up” on the ice as they affect your all round vision.
On sunny days we recommend the use of sunblock and sunglasses. This is due to the glare and reflective nature of the ice surface.
Skate hire is free. If you wish to bring your own skates please ask a member of staff to check their condition and suitability for our rink. All of our skates are sharp and ready to go. We can accommodate all sizes up to and including adult size 15. For our youngest skaters we go down to junior size 8.
We welcome wheelchair users to take to the ice and join in the fun in their own wheelchair. They must be accompanied by a responsible person in skates at all times when on the ice. This also includes motorised wheelchair users. Normal charge applies for the assisting skater and, the wheelchair user goes free. Please ensure you mention that you are a wheelchair user when booking your ticket. In the interests of Health & Safety for all users, certain sessions will not be available for the use of wheelchairs.
Access for wheelchair users
Upon arrival at the rink our staff will assist you and your companion onto the ice via ramped access.
Session Availability for wheelchair users
For your safety and enjoyment and to ensure that you get the most out of your visit, the sessions available are Monday – Friday, any session. For Health & Safety reasons for all concerned, weekend sessions will be limited and subject to availability.
Where possible please keep your personal belongings to a minimum. Any items left behind skate hire or in lockers (if provided) are left at the Owners Risk. No bags or rucksacks are allowed on the ice. We do not accept responsibility for any items which are left unattended.
There is a first aid point within the skate exchange area. In the unlikely event you or a member of your party should need first aid treatment, please alert a member of staff. A first aider will be available to assist as required. Please advise a member of staff if you have injured yourself. We will need to take some basic details at this time.
Ice rink size and capacity
18m x 35m allowing a capacity of 210 skaters per session (1 skater per 3 square meters).
No refunds will be made unless our management have found it necessary to close the ice rink due to Health & Safety or technical concerns.
Fun Skate Props For Children
Fun skate penguins are available for hire directly from the skate fit marquee at a cost of £5 per item. They will not be bookable in advance and are hired on a first come first served basis. Skating props are limited in number and are provided at the management’s discretion and may not be available on certain sessions. They are designed for children under 10 years of age as a “fun” item and not an aid to skating. A height restriction of up to 120cm applies.