An exciting opportunity has become available for a Casual Visitor Welcome Assistant to join us at the Cathedral, working within the Commercial team. This casual role involves providing the highest standard of customer service for ticketing and related services at the Box Office, Welcome Desk, or any other appropriate locations within the Cathedral grounds. This role will involve evening and weekend work.
Reporting into the Visitor Welcome Supervisor, some of the duties the successful candidate will undertake include:
- Ensuring that all visitors to the Cathedral are dealt with efficiently and effectively at all times; welcoming them in a friendly and positive manner
- Working effectively with both the Visitor Welcome team and all staff and volunteers across the organisation
- Ensuring that every Gift Aid opportunity is captured during all relevant transactions to achieve the Cathedral’s targets
- Efficiently processing group bookings via the Spektrix ticketing system (training will be provided)
- Responding to challenging situations in a professional and friendly manner
- Ensuring that all workspaces are clean, presentable and free from any hazards to staff, volunteers and visitors
- Effectively communicating with and providing support to Duty or Line Managers as required
- Undertaking reasonable ad hoc projects for the Cathedral as required and fully participating in Visitor Welcome team discussions
- Undertaking and actively participating in ongoing training for the wider Visitor Services areas as requested by Senior Management
- Participating in Visitor Services operations at various concerts and events held at the Cathedral
Please refer to the attached document for the Person Specification.
What we can offer you
In addition to working in such a unique and picturesque setting, the successful candidate will also benefit from the following:
- £12.00 per hour
- Free on-site parking
Safer Recruitment
We are committed to safeguarding and expect all staff and volunteers to share this commitment and follow safer recruitment policies and procedures. We will ensure that all our recruitment and selection practices reflect this commitment.
In addition, we are passionate about promoting a positive culture of equality and diversity in which staff and volunteers can reach their full potential. We are dedicated to providing a welcoming, respectful and safe environment for all, including children and adults who may be at risk of abuse and neglect.
The care and protection of children, young people and adults involved in Cathedral activities is the responsibility of everyone who participates in the life of the Cathedral Community. As such, all successful candidates will be subject to pre-employment checks, including satisfactory references, undertaking DBS checks where appropriate and Safeguarding training relevant to the job role.
Please note all shortlisted candidates will be required to complete an Application Form prior to interview.
This role is subject to Church of England Basic Safeguarding Training.
Closing date for applications is Tuesday 14th May.
Interviews will be held week commencing Monday 20th May.
We believe our commitment to belonging and inclusion fuels our progress and drives us forward. The Cathedral is a safe, inclusive workplace for people of all backgrounds and walks of life. We welcome applications from people of all faiths and no faith. We want to encourage applications from a diverse group of people who share our values. Even if you have never thought about working for us before, if you have the skills and experience we’re looking for then we would love to hear from you.
Please let us know if you have any accessibility requirements at any stage of our application and recruitment process.
To apply, please send your CV to recruitment@winchester-cathedral.org.uk