FAQs

Your commitment to us

When you confirm your purchase, you are accepting that these terms and conditions form the basis of any contract between Winchester Cathedral and yourself.

Prices

Prices are inclusive of any applicable taxes – once you have paid, we will not increase the price of your tickets. We can only accept and process payment in British pounds (GBP).

Refunds
We regret that we are unable to offer refunds for visitor entrance tickets but they are valid for 365 days from the date of purchase.

We regret that we are unable to offer refunds for visitor entrance tickets or Cathedral events.

Parking
Parking is not available at the Cathedral, we encourage when booking a ticket to use alternative parking in town.

Online Booking
Once purchased on-line tickets may not be used in conjunction with any other offer. No ticket may be resold or shared.

Any discounts or offers on-line are available for limited quantities and periods only and shall not be available on bookings made by phone or in person.

Please present your confirmation email on your phone or tell us your booking reference number on arrival.

Prices are correct at time of going to press and are subject to change without notification.

Please note that access to the Cathedral can be limited during special events or unforeseen circumstances, please check our closure notices before you travel.

Customer Services Contacts
Email: visits@winchester-cathedral.org.uk
Telephone: 01962 857 275

Box Office Terms and Conditions 

 

These pages together with our Privacy Policy set out all the terms and conditions upon which we provide ticketed entry to Winchester Cathedral (“the Cathedral”) to you and to those accompanying you, including entry to ticketed tours, concerts, exhibitions, workshops and other special events. 

 

By buying a Winchester Cathedral Ticket, you agree to be bound by these Terms and Conditions so please read them carefully before buying a Ticket.  

 

Our Box Office Terms and Conditions apply only to the sale of Winchester Cathedral Tickets and do not apply to the sale of any products from the Winchester Cathedral Shop or Cafe. 

 

1. Definitions

 

“Ticket” / “Tickets” are of two types: Visitor Entry Tickets and tickets which are sold for Concerts, Exhibitions, Tours, Workshops and Special Events and activities, subject to these Terms and Conditions. Only Tickets purchased directly from us are valid for entry to the Cathedral. Tickets purchased from any unauthorised third party, including online auction sites, are not valid for entry. 

 

“Visitor Entry Tickets” are those Tickets which provide entry to the Cathedral for sightseeing purposes and are distinguished from Tickets for special events or activities.   

 

“Concerts, Exhibitions, Tours, Workshops and Special Events” means any activity taking place in the Cathedral or in any other location in the Cathedral Grounds, including without limitation a concert, exhibition, tour, workshop or theatrical or musical performance, in respect of which we have the right to sell you Tickets. 

 

Your “Order Number” is your proof of purchase and can be verified and exchanged for a paper Ticket or Tickets at the Cathedral Welcome Desk. 

 

“Order Confirmation” is an email containing your Ticket or your Order Number. 

 

“Promotional Offer Tickets” are Tickets that we offer from time to time at a discounted price, which are subject to certain conditions and are accessed using a given promotional code. 

 

“The Cathedral” and “Winchester Cathedral” are references to The Cathedral Church of the Holy Trinity, St Peter and St Paul, and of St Swithun in Winchester. 

 

“Cathedral Grounds” include the Winchester Cathedral building itself and the grounds and estate including the Inner Close, Outer Close, associated properties and precinct owned by Winchester Cathedral. 

 

The terms “us”, “we” and “our” refer to Winchester Cathedral. 

 

The terms “you” and “your” refer to you and to any person who in our reasonable opinion is acting with your authority or permission. Your Guests are those in your group for whom you have bought Tickets.  

2. Purchasing Tickets 

 

2.1 Payment must be made in full at the time of buying a Ticket either by credit card or debit card. You confirm that all details that you provide for the purpose of purchasing Tickets are correct and that the credit or debit card you are using is your own. If there are any changes to the details supplied by you it is your responsibility to inform us as soon as possible. 

 

2.2 Upon purchase of a Ticket from Our website, you will receive an Order Confirmation email containing your Ticket and Order Number. Please check that you have received this email. We take no responsibility should you not receive this email for reasons outside our control such as your or your email provider’s junk mail settings or spam filtering. 

 

2.3 It is your responsibility to check the accuracy of all details on your email Order Confirmation as soon as you receive it, as it is not always possible to rectify mistakes later.  

 

2.4 Either a printed copy of your Ticket/Tickets or a mobile device on which it/they can be displayed must be presented at the entrance to the Cathedral for it/them to be verified; or 

your Order Number must be presented at the Welcome Desk to the Cathedral, where it will be verified and exchanged for a paper Ticket or Tickets. 

 

2.5 Where a concession is claimed, proof of identity and concession entitlement (for example of age or student status) may be required upon entry. 

 

2.6 When you receive your email confirmation, keep your Order Number or Ticket in a safe place as we cannot be held responsible for your failure to present your Ticket or Order Number, or for any misappropriation of it by a third party. 

 

2.7 Should you wish to amend a Ticket order, please contact our Box office on 01962 857275. 

3. Ticket Price

 

3.1 The price of Tickets is denominated in pounds sterling. Our prices are as stated on our website but may change from time to time. When buying a Ticket the total price will be confirmed. We reserve the right to correct any pricing errors even after we have sent you the email confirmation, although we will endeavour to do so as soon as we become aware of the error. 

 

3.2 From time to time, we may decide to issue Tickets under special promotions (“Promotional Offer Tickets”). All such promotions will be offered subject to availability and subject to any terms and conditions that affect the particular promotion. 

4. Tickets

 

4.1 Visitor Entry Tickets are valid for 12 months at no extra charge, enabling you to return for further sightseeing visits as many times as you like for a full year. If you are returning to the Cathedral and wish to re-use a Visitor Entry Ticket that you purchased during the preceding 12 months, please bring your Ticket and proof of identity.  

 

4.2 Visitor Entry Tickets are valid for entry to the Cathedral only during our normal daily opening times. They are not valid for evening admission or admission to separately ticketed events. There may be some times when we are holding a special event or activity within the Cathedral building when entry is not permitted using a Visitor Entry Ticket and we would encourage you to visit at a different time.  

 

4.3 We reserve the right to refuse entry to and/or to close all or parts of the Cathedral at any time. Winchester Cathedral is a busy working cathedral. Services held in the Cathedral are of varying duration and may sometimes be arranged at short notice.  

 

4.4 Sightseeing visitor entry may have to be suspended in parts or the whole of the Cathedral during certain services.  

 

4.5 Tickets other than Visitor Entry Tickets: Tickets for Concerts, Exhibitions, Tours, Workshops and Special Events are valid solely for the event and date and time stated on the Ticket, and are not valid for the subsequent for 12 months. 

 

4.6 All Tickets are non-refundable, non-transferable and void if altered. Tickets that we reasonably suspect have been transferred or altered will not be honoured. Tickets must not be re-sold. Re-sale shall render the re-sold Ticket(s) void. Tickets are non-refundable in the event that admission is refused or we require the ticketholder to leave the Cathedral for any reason referred to in these Terms and Conditions. 

 

4.7 All Tickets remain our property at all times. We reserve the right to require the immediate return of Tickets and to refuse entry to, or to eject from, the Cathedral any person who fails to comply with these Terms and Conditions. 

 

4.8 Where you have bought Tickets on behalf of your Guests, you agree to be bound by these Terms and Conditions on behalf of each Guest and ensure that these Terms and Conditions are complied with by each Guest. 

 

4.9 Ownership or possession of a Ticket does not give you or on any third party any rights (express or implied) to use, alter or copy any trademark, logo, symbol or design and/or intellectual property that may appear on or be referred to on the Ticket. 

 

 

5. Children

 

5.1 Children aged 16 or under must be accompanied by, and remain under the control and supervision of, an adult at all times whilst in the Cathedral. Cathedral staff may ask for proof of age before permitting admission.
 

6. Health and Safety

 

6.1 Whilst most of the parts of the Cathedral building that are normally open to the public are accessible for all, this is an ancient monument and the historic stone and tile floor is uneven in places and entry to some parts is via stone steps or access ramps of varying gradients or a chair lift. Lighting levels vary through the building and at different times of day. Access to the upper floors of the Kings & Scribes exhibition is via stairs or a lift.  

  

6.2 Please exercise due care and attention during your visit and move around the Cathedral at all times with proper regard for your and others’ safety. We accept no liability for any personal injury or any damage to property caused by any fall, trip or by any other means except where this is proven to be the direct and foreseeable result of our negligence. 

7. Your Conduct

 

7.1 During your visit to the Cathedral, you must comply with all reasonable directions of our staff, and with all health and safety notices. 

 

7.2 Please respect Winchester Cathedral as a place of Christian worship by switching your mobile phone and all personal messaging devices to silent mode and by not making or receiving any calls. 

 

7.3 We reserve the right, acting reasonably at all times, to refuse admission to the Cathedral or to remove from the Cathedral without any right to any refund any person whose observed or reported behaviour may adversely affect the safety or well-being of others, or the quiet use or enjoyment of the Cathedral by others as a place of public worship, private devotion or Christian pilgrimage, or which may damage the structure or any contents of the Cathedral. 

 

7.4 If any visitor in breach of any of these Terms and Conditions is your Guest, then you and any or all your Guests may also, at our sole discretion, be denied entry to or be escorted from the Cathedral without any right to any refund. 

 

7.5 Winchester Cathedral is dog friendly. Well-behaved dogs are welcome inside the Cathedral but must always be kept on leads and you must not leave your dog unattended. Dogs are not permitted at events, services, or inside the café. Other pets and animals may not be brought into the Cathedral. 

 

7.6 No smoking (including the use of e-cigarettes) or the use of recreational drugs is permitted inside the Cathedral. 

 

7.7 No access is permitted to any area of the Cathedral except those designated for public access. 

 

7.8 No use of roller skates, roller blades, roller-shoes, scooters or children’s sit-on wheeled toys is permitted inside the Cathedral. 

 

7.9 No food or drink may be consumed inside the Cathedral. 

 

8. Security

 

8.1  We reserve the right to conduct random bag searches upon entry to the Cathedral. No suitcases or large bags may be brought into the Cathedral. 

 

8.2 We have no facilities for the storage of visitors’ personal property. Visitors are responsible for the security of their personal property and must keep it with them at all times. Unattended items may be removed by Cathedral staff. We accept no responsibility for any loss or damage howsoever caused to any item of property belonging to any visitor to the Cathedral. 

 

8.3 You must not bring into the Cathedral any weapon, firework, smoke bomb, glass bottle or other glass item, or any other article which may cause personal injury or damage to property. Any person found to be in possession of any article deemed to be offensive or dangerous will be removed from the Cathedral without any right to any refund and we may report such incidents to the police or other authorities. 

9. Photography

 

9.1 Commercial photography, and recording, streaming, online publishing or uploading of images or sounds is not permitted inside the Cathedral without our prior written permission. All commercial image-use rights in all images that are created inside Winchester Cathedral remain our property. 

 

9.2 No photography or audio or video recording is permitted during any Cathedral service, any act of public worship or private devotion or any ticketed concert, exhibition or other special event. 

 

9.3 From time to time, we or third parties authorised by us may carry out photography and/or other recording in the Cathedral and such images and/or recordings may feature visitors. You consent to the use of such images and/or recordings by us in connection with advertising promoting the Cathedral (such as on the Cathedral website, social media sites and pages, partner sites and other Cathedral publications and publicity materials) and for our internal purposes and, in doing so, you agree that we may edit, modify, publish and make available such images and/or recordings. If any visitor to the Cathedral is under 18 years of age and you are the parent or legal guardian of that person, you also consent to the use of their image and/or recordings for the purposes set out above. You acknowledge that the copyright in all such images and/or recordings rests with us and/or the third parties authorised by us to create such images and/or recordings and accordingly you grant to us and/or to any third parties authorised by us all rights in any images and/or recordings of you and/or your child. You acknowledge and agree that you will not receive any compensation if we use such images and/or recordings for the purposes set out above.  

 

9.4 Unless we have expressly prohibited it, you are permitted to take personal photographs and recordings within the Cathedral provided that these are solely for your private use and are not sold or used for any commercial or public purpose.  

 

9.5 You acknowledge that we may on demand have access to photographs taken and video and audio recordings made by you whilst inside the Cathedral and that we may request that specific photographs and/or recordings are deleted if they are deemed by us to be offensive to or infringe the privacy of other visitors and/or our staff. 

 

9.6 You agree not to intentionally photograph or create video footage of any individual on Cathedral Property without that person’s prior permission and that you will adhere to all photography and filming restrictions in place from time to time whilst in the Cathedral. 

10. Our Liabilities

 

10.1 Our liability for any losses that you may suffer as a result of us breaching these Terms and Conditions is limited to the purchase price of the Ticket(s) that you purchased from us. 

 

10.2 We do not exclude or limit in any way our liability for death or personal injury caused by our negligence or that of our employees, agents or contractors, or any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability. 

 

10.3 We will not be responsible in any circumstances for any loss of income or revenue, loss of business, loss of business opportunity, loss of profits or contracts, loss of data, waste of management or office time, loss of goodwill, disappointment or emotional distress. 

 

11. Provision of service

 

11.1 You are reminded that from time to time it may be necessary for us to close all or part of the Cathedral to sightseeing, sometimes with little or no notice. Winchester Cathedral is a busy working cathedral. Services held in the Cathedral are of varying duration and sightseeing visitor entry may have to be suspended in parts or the whole of the Cathedral during certain services.  

 

11.2 You are welcome to join us in worship. Entry to all Cathedral services is free of charge. 

 

11.3 From time to time, the Cathedral undertakes conservation and repair work, some of which is unplanned and has to be arranged at short notice such as when emergency repairs are required. This may result in one or more areas of the Cathedral that are normally open for public access having to be closed, and possibly screened off or clad in scaffolding. Tickets will not be refunded and no compensation will be paid in the event of any such partial closure. 

 

 

12. Ticketing for Concerts, Exhibitions, Yours, Workshops and Special Events

 

12.1 Changes to Published Programme 

 

12.1.1 We reserve the right to make alterations to the published programme of Concerts, Exhibitions, Tours, Workshops and Special Events when, in our sole discretion, we consider this to be appropriate. 

 

12.2 Refunds and Exchanges 

 

12.2.1 Except where we offer an applicable Ticket exchange or refund, Tickets cannot be exchanged or refunded after purchase unless the ticketed activity for which they were purchased is cancelled or rescheduled or where there is a material change to the ticketed activity, as further defined below. Where a ticketed activity is cancelled or rescheduled due to circumstances beyond our control, or where there is a material change to the ticketed activity, you will be entitled to claim a refund in accordance with this clause 12.2. 

 

12.2.2 A ‘material’ change is a change which, in our reasonable opinion, makes the activity materially different to the activity that purchasers of Tickets for it, taken generally, could reasonably expect. The use of understudies in a theatrical or musical event shall not be a material change. 

 

12,2.3 Where an outdoor ticketed activity commences but we are obliged to curtail it because of adverse weather, we shall not be liable to make any refund or pay any compensation. 

 

12.2.4 Where a refund is sought you must bring this to our attention as soon as possible on becoming aware of such cancellation or material change or, where the ticketed activity has been rescheduled, prior to the rescheduled date. The refund will equal the face value price paid. In order to claim a refund, visit our Welcome Desk or write to our Box Office at 9, The Close, Winchester SO23 9LS enclosing Your complete unused Tickets. Refunds will only be made to the person who purchased the Tickets and, where possible, will be made using the same method as was used to purchase the Tickets. 

 

12.2.5 These Terms and Conditions do not affect your statutory rights as a consumer. For further information about your statutory rights, please contact Citizens Advice (www.citizensadvice.org.uk) . 

 

12.3 Liability 

 

12.3.1 Liability for the cancellation or rescheduling of, or for material changes to, any ticketed activity will be limited to the refund as defined in clause 12.2 above. 

 

12.4 Cancelled and Rescheduled Activities 

 

12.4.1 It is your responsibility to ascertain whether a ticketed activity has been cancelled or rescheduled, and the new date and time assigned to any rescheduled activity. This will usually be publicised on our web site and social media channels. Where a ticketed activity is cancelled or rescheduled, we will use our reasonable endeavours to notify you using the details you provided us with when you purchased Your Ticket(s) but we do not guarantee that you will be informed of such cancellation before the date of the ticketed activity. Please inform us of any change to the postal address, telephone number or email address that you provided us with when you purchased your Ticket(s). 

 

12.5 Age Restrictions  

 

12.5.1 Age restrictions may be applied to ticketed activities in our sole discretion and/or to comply with licensing conditions imposed by a competent licensing authority. Any such restrictions shall be notified to you at the time you purchase your Tickets. We reserve the right to refuse admission, without any right to any refund, to any person seeking entry to a ticketed activity for which an age restriction applies if documented proof of age that we in our sole discretion consider to be satisfactory is not produced to our staff at the entrance to the Cathedral. 

 

12.6 Restrictions and Prohibitions during Activities 

 

12.6.1 The use of equipment for recording or transmitting (by digital or any other means) any audio, visual or audio-visual material or any information or data during any ticketed activity is strictly forbidden. Unauthorised recordings, films or similar items may be confiscated and destroyed. Any recording made of any ticketed activity in breach of these Terms and Conditions shall belong to us. We will not be liable for any loss, theft or damage to any such confiscated items. 

 

12.6.2 By attending a ticketed activity, you consent to filming and sound recording of yourself as a member of the audience, and we may use such films and recordings without payment to You. 

 

12.6.3 You shall not bring to any ticketed activity or exhibition or distribute at the activity (whether free of charge or in return for payment) any sponsorship, promotional or marketing materials. 

 

12.6.4 Mobile telephones and messaging devices must be switched off during the ticketed activity. 

 

12.6.5 Alcohol may only be consumed during a ticketed activity if we provide a designated area that we have set aside and clearly marked for ticketholders to use for that specific purpose. 

 

12.6.6 We will try to admit latecomers to ticketed activities at a suitable point in the activity, which may be during an interval, but late admission cannot be guaranteed. 

 

12.6.7 You may only leave and later return to an activity while it is in progress at our sole discretion. 

 

 

 

12.7 Health and Safety 

 

12.7.1 You must not obstruct gangways, access-ways, exits, entrances or staircases, or congregate in non-designated areas or seek entry to locations or seats for which you do not hold a Ticket. 

 

12.7.2 We or our contractors may use special effects including, without limitation, sound, audio-visual, pyrotechnic or lighting effects. If you have requirements or concerns about any special effects which may be featured at a ticketed activity, you must notify us of such matters when you purchase Your Ticket.  

13. Force Majeure

 

13.1 Subject to applicable law, we shall have no liability to you if we are prevented from or delayed in performing our obligations under these Terms and Conditions or under any other contract by acts, events, omissions or accidents beyond our control, including (but not limited to) strikes, lock-outs or other industrial disputes (whether involving our employees or those of any other party), failure of a utility service or transport network, act of God, severe adverse weather, war, riot, civil commotion, acts of terrorism, malicious damage, theft of essential equipment, third party injunction, compliance with any law or government order, regulation or security directive or instruction issued by the emergency or security services, breakdown of plant or machinery, fire, explosion, flood, storm or default of suppliers or subcontractors.  

14. How We Use Your Personal Information

 

14.1 We only use your personal information in accordance with our Privacy Notice available on our website.  

15. Variation

 

15.1 We reserve the right to revise and amend these Terms and Conditions from time to time by notifying you or placing updated Terms and Conditions on the website. You will be subject to the Terms and Conditions in force at the time(s) when you purchased your Ticket(s).  

16. 16. Waiver

 

16.1 If we fail, at any time, to insist upon the strict performance of any of your obligations under any of these Terms and Conditions, or if we fail to exercise any of the rights or remedies to which we are entitled, this shall not constitute a waiver in whole or in part of any such rights or remedies and this shall not relieve you from compliance with such obligations. 

17. 17. Severability

 

17.1 If any of these Terms and Conditions is determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining Terms and Conditions which will continue to be valid to the fullest extent permitted by law. 

18. 18. Third Party Rights

 

18.1 A person or organisation who is not a party to these Terms and Conditions shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999. 

19. 19. General

 

19.1 These Terms and Conditions and Our Privacy Policy and any other document referred to in them constitutes the whole agreement between us and supersedes all previous discussions, correspondence, negotiations, arrangements, understandings and agreements between us relating to the subject matter of these Terms and Conditions. 

 

19.2 You acknowledge that, in agreeing to these Terms and Conditions, you do not rely on any representation or warranty (whether made innocently or negligently) that is not set out in these Terms and Conditions. Nothing in this clause excludes liability for any fraudulent act. 

20. 20. Law and Jurisdiction

 

20.1 These Terms and Conditions shall be governed by and construed in all respects in accordance with English law. Any dispute arising from or related to these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.