Our Fundraising Promise

-We will adhere to the Fundraising Code of Practice.

-We will monitor fundraisers, volunteers and third parties working with us to raise funds, to ensure that they comply with the Code of Fundraising Practice and with this Promise.

-We will comply with the law as it applies to charities and fundraising.

-We will display the Fundraising Regulator badge on our fundraising material to show we are committed to good practice.

-We will tell the truth and we will not exaggerate.

-We will do what we say we are going to do with donations we receive.

-We will be clear about who we are and what we do.

-We will give a clear explanation of how you can make a gift and change a regular donation.

-Where we ask a third party to fundraise on our behalf, we will make this relationship and the financial arrangement transparent.

-We will be able to explain our fundraising costs and show how they are in the best interests of our cause if challenged.

-We will ensure our complaints process is clear and easily accessible.

-We will provide clear and evidence-based reasons for our decisions on complaints.

-We will respect your rights and privacy.

-We will not put undue pressure on you to make a gift. If you do not want to give or wish to cease giving, we will respect your decision.

-We will have a procedure for dealing with people in vulnerable circumstances and it will be available on request.

-Where the law requires, we will get your consent before we contact you to fundraise.

-If you tell us that you don’t want us to contact you in a particular way we will not do so. We will work with the Telephone, Mail and Fundraising Preference Services to ensure that those who choose not to receive specific types of communication don’t have to.

-We will treat donors and the public fairly, showing sensitivity and adapting our approach depending on your needs.

-We will take care not to use any images or words that intentionally cause distress or anxiety.

-We will take care not to cause nuisance or disruption to the public.

If you have a concern related to our fundraising activities, we welcome the opportunity to address it. Should you believe that we have not met the standards set out in the Fundraising Promise or may have breached the Code of Fundraising Practice as outlined by the Fundraising Regulator, please follow the steps below to submit your complaint.

Contact Us

You can submit your complaint to us using any of the following methods:

-Email: fundraising@winchester-cathedral.org.uk

-Post: Director of Development, Winchester Cathedral Office, 9 The Close,Winchester, SO23 9LS

Please include your name, contact details, and a full description of your complaint to help us investigate effectively.

Throughout the process, we will:
-Treat you with fairness and respect
-Keep you updated on the progress of your complaint
-Respond promptly
-Advise you on how to escalate the matter if needed

Our Response
-We will acknowledge your complaint within seven working days.
-We aim to investigate and respond fully within 20 working days.